Complaints & ADR

I Organizer Information

Organizer: shemoves, z. s.
Email: shemoves.cz@gmail.com

II Complaints Procedure

The organizer, SheMoves, z. s., strives to provide high-quality events and positive experiences for all participants. If you have any concerns or complaints regarding our events, registration process, or related services, please contact us as soon as possible so that we can resolve the matter efficiently.

Complaints must be submitted in writing via email to:
shemoves.cz@gmail.com

Please include the following information in your complaint:

Your full name
Event name and date
Order or registration number
Description of the complaint
Any relevant supporting documents or photos

The organizer will acknowledge receipt of the complaint within 3 business days and will aim to resolve the complaint within 30 days from the date of submission.

III Alternative Dispute Resolution (ADR)

In the event that a dispute between a participant (consumer) and the organizer cannot be resolved directly, the participant has the right to seek an out-of-court settlement through Alternative Dispute Resolution (ADR).

The competent ADR authority in the Czech Republic is:

Czech Trade Inspection Authority (Česká obchodní inspekce – ČOI)
ADR Department
Štěpánská 15
120 00 Praha 2
Czech Republic
Website: https://adr.coi.cz
Email: adr@coi.cz

Consumers who register for events online may also use the European Commission’s Online Dispute Resolution (ODR) platform available at:
https://ec.europa.eu/consumers/odr

This platform may be used for resolving disputes arising from online registrations.

IV Final Provisions

Submitting a complaint does not affect the participant’s right to pursue their claims through the competent courts.

The organizer undertakes to handle complaints fairly, transparently, and in accordance with applicable Czech and European consumer protection laws.